If your question isn’t answered in our FAQs, just scroll down and fill in the Contact Us form — we aim to respond within 3 working days! 💌
🛍️ Orders & Shipping
Do you ship internationally?
We currently ship to the UK, USA, Australia, Canada, and New Zealand! 🌍
Want to order from Europe? Our Etsy shop has you covered! Plus, our communication clothing ships worldwide! ✈️
How long will my order take to arrive?
UK orders usually arrive within 5–10 working days. International orders can take 1–3 weeks depending on customs and location.
Is UK shipping really free?
Yes! We offer free Tracked 48 shipping on all UK orders — no minimum spend required.
Can I track my Order?
Yes! All orders are shipped with tracking. UK orders are sent via Tracked 48, and international orders use tracked international services. Your tracking info will be sent via email once your order is dispatched.
♻️ Returns, Refunds & Cancellations
Can I return or exchange an item?
yes, we have a 14 day return policy on all items, read more here
How do I request a refund?
Please email us at contact@iinsidemyhead.com with your order number and reason. We'll do our best to make things right.
I changed my mind — can I cancel my order?
If your order hasn’t been dispatched yet, we may be able to cancel it. Please get in touch ASAP.
What if my item arrives damaged or incorrect?
We're so sorry! Email us right away with photos and your order details so we can replace or refund you.
🧠 Accessibility & Inclusion
Do I need a diagnosis to use your products?
Not at all. Our tools are for anyone who finds them helpful. You are welcome here, with or without a diagnosis. ✨
Are these products suitable for kids or teens?
Yes — many of our tools work great for kids, teens, and adults. Some items (like keychains) should be used with supervision for younger children.
Can non-disabled people use your tools too?
Absolutely! Our tools are for anyone who benefits from them. Using accessibility tools helps normalize and uplift inclusive practices.
Can I request accessibility accommodations with my order?
Yes! Please leave a note at checkout or email us to discuss any accommodations you need- we will do our best.
Contact Us
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